SHIPPING & Returns
Shipping and Handling
Our orders are usually processed and shipped within 3-5 business days out of Odessa, Texas. We cannot guarantee when your order will arrive. Once your package is picked up by USPS from our store, we are not liable for any delays experienced in-transit.
International Shipping
We Ship Worldwide!!
Everly Everafter fulfills international orders through trusted company, USPS. International shipping takes from 1-4+ weeks delivery.
Returns & Exchanges
Refunds and exchanges must be done 15 days from purchase date. Merchandise must be in original condition with tags for exchange or refund. Unfortunately, we are not able to reimburse you for any shipping costs you incur purchasing an item, return shipping costs are free to customers in the United States. Purchases made November 1 through December 31 have an extended return period of 15 days after new years.
How to ship your Return or Exchange
Everly Everafter strongly recommends that all return shipments be made by USPS, so that you can take advantage of their shipment tracking system. We cannot assist you with lost return shipments unless a tracking number has been assigned to the shipment. You must include the merchandise form with your return. Be sure to include a copy of your packing slip, email order confirmation, or a printed copy of your order inside the package.
Shipping from the United States? Please fill out our form at the bottom of this page to receive free return label. Include Name, email, and order number in the subject space.
If you are to receive credit on your credit card, allow three to six billing cycles for the credit to appear on your statement. If there is an additional amount owed, your credit card will be charged for any replacement merchandise when shipped.
Returning to a store? contact us
If there is an Everly Everafter retail store near you, you may return your online purchase to the store for exchange or store credit. You must take a printed copy of your order to the store along with your merchandise. You can print a copy of your order by viewing your Order History.
PROBLEMS, QUESTIONS, SUGGESTIONS?
If you have any questions regarding your order, please email customer service at Everlyeverafter22@gmail.com. You may also contact us by telephone: 432-296-8147
Hours of operation for our Customer Service Department: Mon-Sat 11am – 6pm |
Customer service is closed on the following holidays: Easter, Thanksgiving Day, Christmas Day, and New Year’s Day.
Thank you for shopping at Everly Everafter Kids